Frequently Asked Questions.
01. General Information
What is Rizq Cigar?
Rizq Cigar is the premium online cigar retailer in New Delhi, offering the finest quality cigars and an exclusive cigar lounge experience. With our deep understanding of cigars, we ensure a superior smoking experience for every customer.
Where are you located?
Our primary operations are based in New Delhi, India.
How can I contact customer service?
You can reach our customer service team via email at support@rizqcigar.com or call us at +91 98737 17071.
02. Ordering and Shipping
How do I place an order?
To place an order, simply browse our online store, select your desired products, and proceed to checkout. Follow the instructions to complete your purchase.
What payment methods do you accept?
We accept major credit cards, debit cards, and online payment options such as Gpay , Paytm and and UPI.
Do you offer international shipping?
Currently, we only ship within India. We are working on expanding our shipping options in the near future.
How long does it take to receive my order?
Orders are typically processed within 1-2 business days. Delivery times vary depending on your location, but most orders are delivered within 3-7 business days.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.
03. Products and Storage
What types of cigars do you offer?
We offer a wide range of premium cigars from various renowned brands. Our selection includes hand-rolled cigars, flavored cigars, and limited-edition cigars.
How do you ensure the quality of your cigars?
Our cigars are stored in top-of-the-line humidors, which maintain the optimal humidity and temperature levels to preserve their quality and freshness.
Do you offer cigar accessories?
Yes, we offer a variety of cigar accessories, including humidors, cutters, lighters, and ashtrays.
04. Cigar Lounge
What is the Rizq Cigar Lounge?
The Rizq Cigar Lounge is an exclusive space where cigar enthusiasts can relax and enjoy their favorite cigars in a luxurious and comfortable setting.
How can I access the cigar lounge?
Access to the cigar lounge is available to members and guests. For membership details and guest passes, please contact our customer service team.
05. Returns and Refunds
What is your return policy?
We accept returns of unopened products within 5 days of purchase. Please contact customer service for return instructions.
How will I receive my refund?
Refunds will be processed to the original payment method within 7-10 business days after we receive the returned product.
06. Additional Questions
Do you offer personalized recommendations?
Yes, our knowledgeable staff is happy to provide personalized cigar recommendations based on your preferences. Contact us for more information.
Can I gift cigars to someone?
Absolutely! We offer gift cards and special gift packaging options. Please visit our website for more details.